On Cloud 5 Coast 'Hay Ivory'

Accepted Payment Methods

• Cash on Delivery (COD)
• Online Payment via WhatsApp
• Card Payment via Machine

Cash on Delivery (COD) Guidelines

• Available for all orders: COD is applicable to all orders without any additional charges.
• Payment upon delivery: Customers are required to make full payment in cash to the delivery personnel upon receiving their order.
• Ensure exact amount: To facilitate a smooth transaction, customers are encouraged to have the exact amount ready at the time of delivery, as delivery agents may have limited change.
• Receipt issuance: The delivery agent will provide a payment receipt as proof of purchase.

Online Payment via WhatsApp

• Customers can opt for online payment by requesting a secure payment link through WhatsApp.
• Payments are processed via a secure payment gateway to ensure a safe transaction.
• Customers must complete the payment before order processing and dispatch.

Card Payment via Machine

• Customers in the UAE can pay using their credit or debit cards via a POS machine at the time of delivery.
• The delivery agent will provide a receipt for the transaction.

Shipping Information

We offer free standard shipping on all orders, providing convenience without any additional cost.

• Order Cut-Off Time: 17:00 (GMT+04:00) Gulf Standard Time (Dubai) (Mon - Sun)
• Processing Time: 1-2 business days
• Transit Time: 3-4 business days
• Total Delivery Time: 4-6 business days
• Shipping Cost: Free

Express Shipping – Same-Day Delivery

For customers who need their sneakers faster, we offer a same-day express shipping option at an additional cost.

• Processing Time: Within 1 hour (Orders must be placed during working hours)
• Transit Time: Within 5 hours
• Total Delivery Time: Within 6 hours on the same day
• Shipping Cost: 70 AED
• Express Shipping Request: To ensure smooth processing, please contact us via WhatsApp immediately after placing your order at +971 58 573 0944.

Return Period

You have 30 days from the date of delivery to return your order. All returned items must meet our return conditions to be eligible for a refund.

How to Start a Return

To initiate a return, please contact us via email with your order details:

• Email us at: help@levelsneaker.com
• Include your order number, reason for return, and any relevant details. Our team will review your request and provide you with a return label.
• Once your request is approved, download and print the return label.
• Pack & Ship Your Item: Securely pack the item in its original packaging, attach the return label, and drop it off at the designated shipping location.

Return Conditions

• The item must be new, unused, and in its original packaging.
• All original tags, accessories, and documentation must be included.
• We do not accept returns for personalized or custom-made items.

Return & Restocking Costs

• We offer free returns, and no restocking fees will be charged.

Exchange Policy

• We do not offer direct exchanges.
• If you wish to exchange an item, you must return the original item (if eligible) and place a new order for the desired product.

Refund Process

• Once your return is received and inspected, we will process your refund within 2 business days.
• The refund will be issued to your original payment method within 3 business days.
• You will receive a confirmation email once your refund has been processed.

Order Cancellation Policy

Customers may request to cancel their order before it has been processed. Once an order is in progress, it may no longer be eligible for cancellation. To ensure a smooth process, we recommend reaching out to us as soon as possible.

For Cancellation Requests, Contact Us:

• 📞 Phone: +971 566144799
• 📧 Email: help@levelsneaker.com