• What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders, Machine card payment & Online Payment through WhatsApp.
• How long does delivery take?
Standard shipping takes 4-6 days, while express shipping delivers within 6 hours.
• What is the standard shipping cost?
Standard shipping cost is totally free.
• What is the express shipping cost?
6 hour express shipping cost 70 AED.
• How can I track my order?
Once your order is shipped, we will send you a tracking link via email or WhatsApp.
• What is your return policy?
You can return items within 30 days if they are new and unused.
• How do I initiate a return?
Email us at help@levelsneaker.com with your order details.
• When will I receive my refund?
Refunds will be transferred within 3 business days after we receive the returned item.
• Do you offer exchanges?
No, we do not offer direct exchanges. You must return the item and place a new order.
• How can I contact customer support?
You can reach us via:
📞 Phone: +971 566144799
📧 Email: help@levelsneaker.com
• What happens if I receive a damaged or incorrect item?
Contact us immediately with pictures of the item, and we will resolve the issue promptly.
• Can I cancel my order?
You can cancel your order before it is shipped by contacting our support team.
• Do you offer discounts or promotions?
Yes, we occasionally run promotions. Follow our website to stay updated!
