FAQ's

• What payment methods do you accept?

We currently accept Visa, Mastercard and Amex.

• How long does delivery take?

Standard shipping takes 4-6 days, while express shipping delivers within 24 hours.

• What is the standard shipping cost?

Standard shipping cost is totally free.

• What is the express shipping cost?

24 hour express shipping cost 70 AED.

• How can I track my order?

Once your order is shipped, we will send you a tracking link via email or WhatsApp.

• What is your return policy?

You can return items within 30 days if they are new and unused.

• How do I initiate a return?

Email us at help@levelsneaker.com with your order details.

• When will I receive my refund?

Refunds will be transferred within 3 business days after we receive the returned item.

• Do you offer exchanges?

No, we do not offer direct exchanges. You must return the item and place a new order.

• How can I contact customer support?

You can reach us via:

• What happens if I receive a damaged or incorrect item?

Contact us immediately with pictures of the item, and we will resolve the issue promptly.

• Can I cancel my order?

You can cancel your order before it is shipped by contacting our support team.

• Do you offer discounts or promotions?

Yes, we occasionally run promotions. Follow our website to stay updated!