Salehe Bembury x Crocs Pollex "Stratus" clogs

Accepted Payment Methods

We currently accept the following card types for all orders:

• Visa
• Mastercard
• American Express (Amex)

All transactions are processed through a secure and encrypted online payment gateway to guarantee the safety of your personal and financial information.

Payment Process

• Online Payment Only: All orders must be paid in full at the time of checkout through our secure online platform.
• No Cash or On-Delivery Payments: We do not accept cash payments, bank transfers, or card payments via delivery machines.
• Instant Confirmation: Upon successful payment, customers will receive an order confirmation via email or WhatsApp.

Transaction Currency

• Currency: All transactions are processed in United Arab Emirates Dirhams (AED / Dhs).
• Displayed Prices: Prices displayed at checkout and on your receipt will reflect the final amount in Dhs.

Shipping Information

We offer free standard shipping on all orders, providing convenience without any additional cost.

• Order Cut-Off Time: 17:00 (GMT+04:00) Gulf Standard Time (Dubai) (Mon - Sun)
• Processing Time: 1-2 business days
• Transit Time: 3-4 business days
• Total Delivery Time: 4-6 business days
• Shipping Cost: Free

Express Shipping – Same-Day Delivery

For customers who need their sneakers faster, we offer a same-day express shipping option at an additional cost.

• Processing Time: Same day (Orders must be placed during working hours)
• Transit Time: Within 24 hours
• Total Delivery Time: Within 1 day
• Shipping Cost: 70 AED
• Express Shipping Request: To ensure smooth processing, please contact us via WhatsApp immediately after placing your order at +971 58 573 0944.

Return Period

You have 30 days from the date of delivery to return your order. All returned items must meet our return conditions to be eligible for a refund.

How to Start a Return

To initiate a return, please contact us via email with your order details:

• Email us at: help@levelsneaker.com
• Include your order number, reason for return, and any relevant details. Our team will review your request and provide you with a return label.
• Once your request is approved, download and print the return label.
• Pack & Ship Your Item: Securely pack the item in its original packaging, attach the return label, and drop it off at the designated shipping location.

Return Conditions

• The item must be new, unused, and in its original packaging.
• All original tags, accessories, and documentation must be included.
• We do not accept returns for personalized or custom-made items.

Return & Restocking Costs

• We offer free returns, and no restocking fees will be charged.

Exchange Policy

• We do not offer direct exchanges.
• If you wish to exchange an item, you must return the original item (if eligible) and place a new order for the desired product.

Refund Process

• Once your return is received and inspected, we will process your refund within 2 business days.
• The refund will be issued to your original payment method within 3 business days.
• You will receive a confirmation email once your refund has been processed.

Order Cancellation Policy

Customers may request to cancel their order before it has been processed. Once an order is in progress, it may no longer be eligible for cancellation. To ensure a smooth process, we recommend reaching out to us as soon as possible.

For Cancellation Requests, Contact Us:

• 📞 Phone: +971 566144799
• 📧 Email: help@levelsneaker.com